Online Casino, casinos

The Quebec Charlevoix casino played a bad trick on one of its players in the Charlevoix casino, he excluded himself and received an invitation to bet. This player became addicted and spent the sum of $100,000 not including his house. This player, addicted to gaming and up to his neck in debt, decided to exclude himself from the casino. Up to then everything went well. But the story took a twist when one day, this player received and invitation signed by the president of the casino, which invited the player to come and claim a $25 gift card for free petrol. The player who is undergoing therapy to leave the hell of gambling and his employer who is helping him to be cured were incensed and denounced the lack of professionalism of the casino which encourages addicted gamblers to find their way back to table and card games. The casino immediately accepted its serious error and the player got an apology from the Charlevoix casino.

As a prevention in gambling, the Charlevoix casino is proud of its « responsible gaming » programme. In fact more than 1,500 addicted gamblers have signed a self-exclusion contract over the period of 2008-2009 which brings to 3489 the number of gamblers not wishing to set foot in this casino. This invitation to come and try his luck at a slot machine or a baccarat, roulette or blackjack table can undermine months or even years of work for an addicted player who is often fragile even a long time after stopping playing.

The management of the Charlevoix casino has identified the «  bug » in the marketing service, the player had two different membership numbers. One of the two numbers was taken off the list of VIP clients. The other was still on the register of players which explains why the player received this invitation. The management will try to make sure that this type of event won't happen again as it can also damage its image. The self-exclusion programme is simple, a form and a photo are all that are needed so that the player isn't « welcome » in the casino anymore thanks to profilers trained to spot players addicted to gambling.

One can bet, that as an apology, the director of the Charlevoix casino has avoided inviting the player to come and spend an evening in his establishment... even in the restaurant.

© Casinoweb